Your Customers Are Already on WhatsApp. Now Your Business Can Be Too.
WhatsApp Customer Bot
Ideal For
Restaurants, takeaways, salons
The Problem
Manual WhatsApp replies
How It Works
Step 1: Map Your Customer Conversations
We analyse the messages your business handles most — orders, bookings, FAQs, delivery updates, payment queries — and design conversation flows that handle them automatically.
Step 2: Build Your WhatsApp Bot
We connect to the official WhatsApp Business API and build your custom bot. It handles orders, answers common questions, sends payment links, and hands off to a human when needed.
Step 3: Test With Real Customers
We run a sandbox test with your actual customer scenarios — orders, complaints, questions — and refine the responses until they sound natural and handle edge cases properly.
Step 4: Go Live & Optimise
Your bot goes live on your business WhatsApp number. We monitor conversations, improve responses based on real usage, and add new capabilities as your business needs evolve.
What's Included
- WhatsApp Business API setup and verification
- Custom conversation flows for your business (orders, bookings, FAQs)
- AI-powered natural language understanding — handles typos, slang, and voice notes
- Payment link integration (SumUp, Stripe, or bank transfer)
- Automated order confirmations and delivery updates
- Human handoff system with full conversation context
- Analytics dashboard showing message volumes, response times, and common queries
- Monthly optimisation based on real conversation data
Real results
180+
Confirmations sent weekly
100%
Manual messages eliminated
Instant
Response time
E'Manuel Bakery's customers get instant WhatsApp confirmations the moment their order is placed — no manual messages, no delays. The bot handles order acknowledgements, delivery updates, and payment reminders automatically. Their customers regularly reply saying they love the fast updates.
— E'Manuel Foods & Bakery
Frequently Asked Questions
Will the bot sound robotic to my customers?
No. We train the bot to match your business tone — friendly, professional, casual, whatever fits your brand. Customers often can't tell they're chatting with AI. And when something needs a human touch, it hands off seamlessly.
Can it take orders and payments?
Yes. The bot can walk customers through your menu or service list, confirm their order, send a payment link (SumUp, Stripe, or bank transfer), and confirm when payment is received — all within WhatsApp.
What happens if a customer asks something the bot can't handle?
The bot recognises when it's out of its depth and immediately hands the conversation to you or a team member. You get a notification with the full conversation context so you can pick up where the bot left off.
Do I need a special WhatsApp account?
You need a WhatsApp Business account, which is free. We handle the API setup and verification. If you already have a business number, we can connect to it without losing your existing chats.
How much does it cost per message?
WhatsApp charges a small fee per conversation (around 3-8p depending on type). For most businesses doing 200-500 conversations per month, that's £10-40 in WhatsApp fees. Our service fee is separate — book a consultation to get a quote tailored to your usage.
Can it handle multiple languages?
Yes. The AI can detect the customer's language and respond accordingly. This is particularly useful for businesses serving diverse communities.
90-Day Results Guarantee
We agree the success metric before build, track it after launch, and keep improving the system until it is doing the job it was scoped to do.
Ready? Get Your Free AI Audit
Find out if a WhatsApp bot is right for your business — 60-second audit.
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